In November and December we have extended the return policy, so that all orders purchased in November and December can be returned up until January 14th! - So you can buy your Christmas gift with confidence!
The rest of the year, you as a consumer have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to Info@Fatima.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned, and you are liable if any damage occurs during transport.
You can order a packaging label via our return system:
https://retur.pakkelabels.dk/fatima
No right of withdrawal
These agreements cannot be undone:
Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery
The condition of the item when you return it
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the item, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back. We recommend that you return the item in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Fatima.dk
Webersvej 15
4000 Roskilde
We only accept packages that are sent directly to the address.